Application Support Analyst – Salary Market Related

Office Administrator – Salary Market Related
October 23, 2014
Senior DevOps Engineer – Salary Market Related
October 28, 2014

GL/A.S.A

Application Support Analyst with at least 2 years experience is required for a large financial services company based in Johannesburg.

 

Requirements:

  • Grade 12, A+, N+ or 3 Years Branch experience.
  • Itil Foundation Service ManagerCobit knowledge.
  • Knowledge of Linux and OS2 is essential.
  • A minimum of 2 years experience applicable business environment.
  • Exposure to a process modeling tool.

 

Duties:

  • Increase operational efficiency and suggest solutions to enhance cost effectiveness
  • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective
  • Responsible for the timely and effective response of IT systems user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
  • Mange the reduction of hours of unplanned downtime caused by faulty applications incidents
  • Manage installation of planned system solutions and changes against required System Application Plan
  • Improves user experience by pro-actively advising of issues or fixes being implemented on the system using the appropriate communication avenues
  • Translate Business Strategies into actionable goals and execute relevant IT projects / IT initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
  • Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements
  • The overall management of application releases (tasks, assignments, delivery, timeframes and problem fixtures)
  • Maintain and make changes to application software systems, as and when required by business, to reduce the number of production problems caused by downtime
  • Manage IT projects to ensure successful implementation within agreed timelines
  • Manage the incident to completion of queries by trouble-shooting end user functional issues and resolves or escalates to senior applications administrator / functional / technical support where necessary.
  • Assists with first level testing of system fixes prior to placement in production environment by providing onsite implementation support if required
  • Responsible for producing reports and statistic information on the applications/systems and impact on business unit and/or segment.
  • Manage own development to increase own competencies
  • Increase job knowledge by participating in educational opportunities reading professional publications maintaining personal networks participating in professional organisations.

 

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