Client Area Manager – Salary: Market Related

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GL/CAM

Client Area Manager with 2-3 years experience is required for a large healthcare company based in Johanneburg.

 

Requirements:

 

Qualifications

 

The minimum qualification for this position is Matric but first preference will be to applicants with a Tertiary qualification.

 

Experience

 

  • A minimum of three years in the medical or IT industry is required.
  • Experience in dealing with demanding clients is essential.
  • 2 – 3 year experience in managing teams.
  • An ability to up sell additional products and negotiate deals to existing client base

 

Duties:

  • Manage a team and drive processes to develop strong trusted relationships with our client base and deliver Service.
  • Increase the client’s value to the company by identifying opportunities and increasing adoption of our products.
  • Manage and take full ownership of the allocated team and the client base in the geographical area as allocated.
  • Analyse and report on the uniqueness of the region to better service the client base and make appropriate recommendations.
  • Resolve escalated customer inquiries and complaints in line with our the company principles i.e client solutions driven, action and results orientated.
  • Drive the culture of high performance within the team to achieve the set targets on a quarterly basis.
  • Coach and provide leadership to the team to get the best out of the members to achieve the set targets aligned to the purpose of the company.
  • Actively deal with Human Capital issues and follow processes in line with the company Line Manager’s guide.
  • Drive campaigns to as set out from time to time
  • General administrative duties as delegated from time to time by management.
  • Weekly and monthly reporting to management

 

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