Client Specialist – Salary Basic + Allowances

Cash Book Administrator – Salary R15 000 CTC
March 11, 2015
Senior Programmer
March 17, 2015

GL/CS

Client Specialist with at least 2 years experience is required for a large healthcare company based in Western Cape.

 

Requirements:

Qualifications

  • The minimum qualification for this position is Matric but preference will be to applicants with a Tertiary qualification.

Experience

  • Experience in the medical or IT industry would be an advantage
  • 2 years’ experience in a client service environment dealing with demanding clients is essential
  • Experience in training clients on software products
  • Telesales / call centre experience would be highly advantageous
  • Track record of exceeding targets and delivering exceptional customer service

 

Duties:

  • Take full responsibility for the assigned client base to ensure they experience excellent service and support
  • Maintain meaningful business relationships with existing clients through regular telephonic contact
  • Set up new company clients for success through in-depth product and process training as well as expectation management
  • Drive marketing and up-selling campaigns to existing clients
  • Conduct troubleshooting and provide basic technical support services as needed
  • Maintaining accurate client data
  • Administrative duties
  • Weekly and monthly reporting to management

 

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