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GL/CRMTL

CRM Team Leader with 3-5 years experience is required for a 6 months contract at a large financial services company based in Cape Town.

 

Requirements:

  • B.Com / B.Sc. in technical discipline or equivalent experience
  • 3 to 5 years of experience implementing CRM Solutions to corporate clients, with a proven track record
  • Experience in managing teams of 5 or more IT specialistsImplementation of MS CRM 2011 and 2007. MS 2013 will be beneficial
  • Knowledge of other Microsoft technologies including Windows, SharePoint, IIS, SQL
  • Basic understanding of software development methodologies is a must, Microsoft Dynamics SureStep certification is a plus

 

Duties

  • Accountable for the line management of team assigned
  • Manage production support of 5 CRM production systems. Key performance areas are minimizing open errors and maximizing solution availability
  • Capacity planning to meet expected demand for CRM services
  • Career development of full time resources
  • Develop and execute user training plan
  • Manage multi-vendor sourcing for CRM skills
  • Establish governance and standards for CRM delivery
  • Implement configuration control for CRM delivery
  • Provide post deployment support to clients
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