Customer Relationship Consultant – Salary: R13 000

Financial Accountant – Salary: R28 000 – R35 000
April 23, 2015
Human Resources Consultant – Salary: R300-R350 Per Hour
May 6, 2015

JA/CRC

Customer Relationship Consultant with at least 2 years experience is required for a large company based in Bloemfontein.

 

Requirements:

Grade 12 with Matric certificate

Relevant tertiary qualification

Sound knowledge of business principles,

2 Years + marketing and sales experience

Familiar with the purpose and composition of Service Level Agreements

Sales/ Diploma or Degree in Marketing an advantage

 

Duties:

 

Sales and Revenue Targets

 

o Ensure all, new business acquisition and revenue targets set by the business, within your territory are achieved.

 

o Grow existing customer base revenues through wider product mix.

 

o Maintain and grow key relationships within the merchant base serviced by Sales Operations.

 

o To embody the “customer is king” philosophy.

 

Business Development and Growth

 

o Cold Calling – Ensure that at least 1 sales appointment is made per day with prospects to grow the business.

 

o Ensure that all existing clients are visited at least once during each structured call cycle

 

o Ensure consistent up selling and cross selling of existing products to clients

 

 

o Ensure any ad hoc promotional activity is executed as per sales operations briefs

 

o New Business acquisitions.

 

Client Retention

 

o Discuss with merchant their profit margins and monitored sales transactions as well as make comparisons over the previous months to optimise opportunities for profit (reports sent by Head office).

 

o Adhere to existing client call cycle

 

o Ensure at client retention targets are met by retaining at least 90%.

 

o Provide support to internal and external clients regarding the following

 

Operational queries

 

Technical queries

 

Financial queries

 

o Ensure all calls are recorded and resolved.

 

Client Management

 

o Ensure clients are made aware when they are not achieving required profit margins.

 

o Ensure that training is given to clients on all new installations.

 

o Ensure Point of Sales Material, such as posters etc, is given to clients giving information about the new products and the Company.

 

o Give refresher training during call cycle when required.

 

o Ensure that your client receives training.

 

o Communicate with the clients regarding new products available, and on the market.

 

o Report on Competitor activity

 

o Review weekly sales report and RED Flag anomalies.

 

Reporting and Sales Administration

 

o Ensure weekly call reports are completed accurately and honestly and handed in by the deadline

 

o Non-Core Functions:

 

o General Administration

 

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