Customer Relationship Consultant – Salary: R13 000

Financial Accountant – Salary: R28 000 – R35 000
April 23, 2015
Human Resources Consultant – Salary: R300-R350 Per Hour
May 6, 2015


Customer Relationship Consultant with at least 2 years experience is required for a large company based in Bloemfontein.



Grade 12 with Matric certificate

Relevant tertiary qualification

Sound knowledge of business principles,

2 Years + marketing and sales experience

Familiar with the purpose and composition of Service Level Agreements

Sales/ Diploma or Degree in Marketing an advantage




Sales and Revenue Targets


o Ensure all, new business acquisition and revenue targets set by the business, within your territory are achieved.


o Grow existing customer base revenues through wider product mix.


o Maintain and grow key relationships within the merchant base serviced by Sales Operations.


o To embody the “customer is king” philosophy.


Business Development and Growth


o Cold Calling – Ensure that at least 1 sales appointment is made per day with prospects to grow the business.


o Ensure that all existing clients are visited at least once during each structured call cycle


o Ensure consistent up selling and cross selling of existing products to clients



o Ensure any ad hoc promotional activity is executed as per sales operations briefs


o New Business acquisitions.


Client Retention


o Discuss with merchant their profit margins and monitored sales transactions as well as make comparisons over the previous months to optimise opportunities for profit (reports sent by Head office).


o Adhere to existing client call cycle


o Ensure at client retention targets are met by retaining at least 90%.


o Provide support to internal and external clients regarding the following


Operational queries


Technical queries


Financial queries


o Ensure all calls are recorded and resolved.


Client Management


o Ensure clients are made aware when they are not achieving required profit margins.


o Ensure that training is given to clients on all new installations.


o Ensure Point of Sales Material, such as posters etc, is given to clients giving information about the new products and the Company.


o Give refresher training during call cycle when required.


o Ensure that your client receives training.


o Communicate with the clients regarding new products available, and on the market.


o Report on Competitor activity


o Review weekly sales report and RED Flag anomalies.


Reporting and Sales Administration


o Ensure weekly call reports are completed accurately and honestly and handed in by the deadline


o Non-Core Functions:


o General Administration


Upload your CV/resume or any other relevant file. Max. file size: 2 MB.