Customer Relationship Consultant with at least 2 years experience is required for a large company based in Bloemfontein.
Grade 12 with Matric certificate
Relevant tertiary qualification
Sound knowledge of business principles,
2 Years + marketing and sales experience
Familiar with the purpose and composition of Service Level Agreements
Sales/ Diploma or Degree in Marketing an advantage
Sales and Revenue Targets
o Ensure all, new business acquisition and revenue targets set by the business, within your territory are achieved.
o Grow existing customer base revenues through wider product mix.
o Maintain and grow key relationships within the merchant base serviced by Sales Operations.
o To embody the “customer is king” philosophy.
Business Development and Growth
o Cold Calling – Ensure that at least 1 sales appointment is made per day with prospects to grow the business.
o Ensure that all existing clients are visited at least once during each structured call cycle
o Ensure consistent up selling and cross selling of existing products to clients
o Ensure any ad hoc promotional activity is executed as per sales operations briefs
o New Business acquisitions.
o Discuss with merchant their profit margins and monitored sales transactions as well as make comparisons over the previous months to optimise opportunities for profit (reports sent by Head office).
o Adhere to existing client call cycle
o Ensure at client retention targets are met by retaining at least 90%.
o Provide support to internal and external clients regarding the following
o Ensure all calls are recorded and resolved.
o Ensure clients are made aware when they are not achieving required profit margins.
o Ensure that training is given to clients on all new installations.
o Ensure Point of Sales Material, such as posters etc, is given to clients giving information about the new products and the Company.
o Give refresher training during call cycle when required.
o Ensure that your client receives training.
o Communicate with the clients regarding new products available, and on the market.
o Report on Competitor activity
o Review weekly sales report and RED Flag anomalies.
Reporting and Sales Administration
o Ensure weekly call reports are completed accurately and honestly and handed in by the deadline
o Non-Core Functions:
o General Administration