Field Support Technician – Salary Market Related

.Net Developer – Salary Market Related
June 6, 2014
Graphic Designer
June 10, 2014

GL/F.S.T

Field Support Technician with a minimum of two years experience is required at a large technology company based in Johannesburg.

 

Requirements:

  • Matric certificate,
  • Tertiary Education (Advantageous)
  • MS Office proficiency
  • Previous experience in financial sector advantageous
  • 2yrs experience in POS (Point of Sale) field support
  • Minimum of 2 years client care experience essential
  • Previous training and installation experience
  • Knowledge of the South African payment system and banking industry is preferable
  • Microsoft Office (essential)

 

Duties:

  • On-site repair call outs within defined SLA’s (own reliable transport essential)
  • Technical support
  • Assisting with installation’s of swipe machines and modems at merchant’s premises within defined SLA’s
  • Product training at merchant’s premises
  • Ensure your stock levels are adequate in order to complete your work and return all faulty stock
  • Diagnosing equipment faults and repairing them where possible
  • Client care visits to merchants

 

 

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