Inbound Call Centre Agent – Salary R13000.00 plus performance incentives

Business Analayst – Salary R600K P.A
June 19, 2014
Functional Analyst (LIS) – Salary R246 564.00pa – R330 046.00pa
June 23, 2014


Inbound Call Centre Agent with a minimum of 2-3 years experience is required for a large company based in Johannesburg North.




Matric; 2-3 years’ in an outbound based call centre (industry experience advantageous); or 2 – 3 years’ experience in a Call / Contact centre (industry experience advantageous); Inbound Call Centre course / training advantageous; Degree/Diploma considered an asset.


Excellent command of English (written & spoken); Proficient in Word, Excel, Outlook, Internet Explorer; Accurate and first-rate typing skills of a minimum of 35 words per minute; Excellent communication skills; Analytical; Strong interpersonal skills


Ability to excel in a fast paced and changing environment; Ability to meet deadlines and work well under pressure; Team player; Pro-active and able to use initiative; Enthusiastic and positive; Strong sense of responsibility; Desire to understand the business; Self-motivated; Consistent; Conscientious; High work ethic; Effective time management; Process driven; Ability to think outside the box; ID outbound gaps; Target driven; Good listening skills; Able to handle difficult situations / customers


Transport with valid driver’s license essential

Valid work permit / Permission to work in SA



  • Continuously monitor online client accounts
  • Regular ‘chat’, email and telephonic contact to all online users
  • Update client accounts & perform regular internet based checks on client accounts on internal systems
  • On-going online system checks to ensure systems are in proper working order
  • Provide constant feedback to other customer service agents and departments
  • Manage time for target driven sales approach to achieve on all mediums (phone, email, chat) and campaigns.
  • Know the function of each department and build interdepartmental relationships.
  • Utilise knowledge of departmental functions to:
  • improve turnaround times
  • communicate appropriate information to respective departments / people
  • understand backend functions and thus communicate more efficiently with customer (setting the expectations accurately)
  • Conduct website checks.
Upload your CV/resume or any other relevant file. Max. file size: 2 MB.