IT Change Management Specialist – Salary Market Related

Receptionist/Administrator – Salary R10 000 – R13 000
August 14, 2014
Compliance Manager – Salary R40K – R50K CTC
August 19, 2014

GL/IT.C.M.S

IT Change Management Specialist with at least 8-10 years experience is required for a large financial services company based in Johannesburg.

 

Requirements:

  • Relevant IT Process Change qualification.
  • 8 – 10 years experience as Change Manager or Organisational Development Specialist. IT experience will be advantageous

 

Additional Requirements

Role / duties to be performed:

  • To manage and control all change related issues / requirements / systems in the live production environments
  • To evaluate the technical implications of change on other systems
  • To manage, control and coordinate daily and weekend slots changes 
  • Manage the change process and maintain its documentation
  • Enforce risk and impact analysis stipulated in change process
  • Evaluate supporting documentation for the changes
  • Planning, scheduling, coordinating, executing, reporting, analyzing and improving System changes

 

Skills required:

  • At least 5 years IT experience                             
  • Knowledge of Service Desk                                
  • Knowledge of the ITIL Framework (an added advantage)                                              
  • Experience in Midrange, Mainframe and Infrastructure systems
  • Knowledge of networks and networking principles                                        
  • Change and Release management experience required

 

Competencies required:

  • Attention to detail
  • Excellent communication skills
  • Committed to quality
  • Good team player

 

Duties:

  • Drive business profitability in the context of cost management for changes implemented in Information technology solutions
  • Increase operational efficiency and suggest solutions to enhance cost effectiveness.
  • Deliver exceptional service that exceeds customers’ expectations through delivery of IT change solutions that ensure minimum disruption to business.
  • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
  • Ensuring change impact assessments are done and stakeholders are involved to measure the impact that IT changes had / will have on the overall business results
  • Planning of integrated Change Strategies for each IT change in the business to ensure effective implementation of new IT systems or applications
  • Comply with governance in terms of legislative and audit requirements for IT implementation of systems and software changes required
  • Develop the overall IT Change Management Programme for IT Changes for System and application releases (tasks, assignments, delivery, timeframes and problem fixtures)
  • Manage IT Change Management Operations (Daily IT feedback, document procedures, report at IT Change Meetings) to ensure successful implementation within agreed timelines
  • Manage the incident to completion of queries by trouble-shooting end user functional issues and resolves or escalates to senior applications administrator / functional / technical support where necessary during IT Change Process
  • Develop capacity and resource plans to implement IT Change Management processes to ensure optimum use of available IT Change technology to maximise performance and productivity.
  • Produce IT Change Management reports on a daily, weekly and monthly basis as required by management and business areas
  • Manage own development to increase own competencies
  • Support peers and colleagues across IT functions through knowledge sharing / mentoring / coaching of the IT Change Management Programmes

 

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