IT Operations Manager

Office Procurement – Salary Market Related
September 12, 2014
Systems Analyst – Salary Market Related
September 18, 2014


IT Operations Manager with at least 5 years experience is required for a large company based in Johanneburg North.


  • Bachelor degree / Diploma in computer engineering or IT related field courses
    Minimum 5 years solid hands on experience in system and network infrastructure & support.
  • Microsoft Certified IT Professional (MCITP), Microsoft Certified Systems Engineer (MCSE: Server Infrastructure) and other vendor certification (pref)
    Expertise in latest Microsoft systems. Cisco infrastructure (advantageous)
  • Extensive Windows Server Administration experience & Network configuration experience with a Microsoft best practice approach. Must have experience working with desktop and server Infrastructure and their respective enablement technologies. Candidates must have strong Administration and Support skills in the Microsoft server suite, Exchange 2010, Sharepoint 2010, SQL Server 2008 and IIS 7.5 running on VMWARE virtualized infrastructure. Must have experience working with hosted Cloud and dedicated environments. Experience working with Firewall and relative security related products for Threat management – preferably Fortigate. Must have valid/relevant experience in deploying, Installation, Configuration and Management. Must have excellent problem solving and troubleshooting skills. Ability to lead and motivate a technical team
    Good exposure to ITIL and Project Management best practices and other IT best practices framework.



• Lead the implementation, administration, maintenance and support of corporate data connections that include LAN, WAN, VPN and Internet connections to ensure scalable, resilient and stable network infrastructure.

• Lead the implementation, administration, maintenance and support of the enterprise systems that includes operating systems, business applications, telecommunication and database infrastructure to ensure optimal performance of the corporate systems.

• Manage, maintain and support the companies hosted network infrastructure with Cloud providers to ensure delivery of services to our corporate customers, availability and business continuity.

• Designing new systems and network infrastructure to ensure a cost effective and fit for purpose IT infrastructure.

• Produce and review performance statistics and capacity trends to be used for capacity planning and availability management.

• Ensure timely resolution of all infrastructure issues and other related system problems by providing 2nd and 3rd level support based on agreed SLAs.
• Maintain KPI target at all times as agreed between IT and the business.

• Manage and support IT related projects to ensure projects are delivered on time, within budget and to agreed design specification.

• Collaborate with other IT service functions such as Change management, Capacity management, Availability management, Security management and Service Level management to ensure Network operation functions are aligned with the team’s strategy.

• Conduct timely performance appraisals, objective setting, coaching and training of the team.

• Setting of yearly budget for Opex and Capex items.

Administration & maintenance of desktops, servers & services

Desktop/Mobile Support (2nd and 3rd line support):

Administration re Key Business Applications

Microsoft Suite of Products

Mobile Device Support – Tablets/Smartphones

Network & Infrastructure Support (2nd and 3rd line support):

Connectivity & Router configuration

Administration of LAN/WAN Environment , Core, Edge and Remote Networks

Administration of Firewalls , preferably Fortigate experience

Administration of VPN and Remote Support Enablement

Administration of hosted cloud providers, preferably Rackspace

Server Administration (2nd and 3rd line support):

Microsoft Active Directory

Microsoft Windows Server 2003/2008/2012 R2

Microsoft Exchange 2010 / 2013 High Availability

Microsoft Sharepoint & Lync 2010

Microsoft IIS Applications

VMWare Enterprise/ Virtualisation

Microsoft Clustering and High Availability Technologies

Storage Administration:

Administration of Backup procedures using Backup Exec and VEEAM

Administration of SAN and File Storage systems


• Always identifying ways of cost savings for Opex and Capex items
• Motivate staff faced with heavy workload and aggressive timelines.
• Be updated with latest technology and innovative tools.
• Deliver projects within budget and agreed timelines.

• Ability to provide accurate and detailed reports.

• Be able to communicate IT terminology into common language

Disaster recovery, planning and testing; imaging and snapshot technologies

Must be procedural and have documentation focused culture

Capacity & Monitoring Management including reporting

Experience with Fortigate/Fortinet firewall products

Experience with HP Blade Servers advantageous

Experience working with Dedicated & Cloud Hosting environments

Exposure to HP Server Technologies advantageous


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