Key Account Manager – Salary R15K – R20K

Import/Export Logistics Administrator
March 25, 2015
Technical Team Leader – Salary: Market Related
April 8, 2015

JA/KAM

Key Account Manager with relevant experience is required for a large company based in JHB.

 

Requirements: 

  • Matric Certificate
  • Sales and Marketing Diploma
  • Business qualification
  • Customer Relations Certificate (Advantageous)
  • Driver’s License
  • Business travel is required

 

Duties:

Sales and Strategies

Relationships

Maintain and build relationships within the channel and with customers as per the national engagement plan. Provide regular interface with customers and regional teams to ensure the highest level of customer satisfaction, training and opportunity assessment as per the national engagement plan.

Sales Facilitation

Facilitate and equip regions with up to date sales packs comprising of cheat sheets for devices, new and existing products to grow existing product offerings within the channel to facilitate sales. Communication to be done in the form of an internal briefing document.

Sales

Achieve the forecasted sales acquisition target for the Low Cost Device channel as per the predefined targets. Ensure all Customer Relationship Consultants and/or Sales Representatives achieve all sales, new business acquisition and revenue targets set by the business. Ensure that regional sales strategies & objectives are in line with national sales strategy & objectives.

Achieve the forecasted sales acquisition target for the Container channel as per the predefined targets. Ensure that regional sales strategies & objectives are in line with national sales strategy & objectives.

Operational Efficiency – Sales Operations

Commercial

Maintain a thorough knowledge of commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of accounts.

Insights – Competitive Threats

Provide regular feedback on competitive threats to the business and advise on product enhancement requirements monthly as per defined monthly reporting document.

Insights – Market Trends

Seek out and communicate meaningful insights from the market and report back to the business monthly as per defined monthly reporting document. Provide direction to the marketing department on key marketing opportunities within the channel to support the sales effort.

Sales – Operational

Execute the sales and marketing plan for Low Cost Device Channel and Container Project for the informal market as per the defined tactical plan. Ensure that sales strategies & objectives are implemented nationally.

Forecasting

Input into the forecasting of acquisition numbers, retention numbers and stock required for the allocated portfolio of accounts.

Operational Efficiency – Internal Processes and Procedures

Know our Customers

Understand customer needs and provide input into the development / fine-tuning of systems, processes and solutions accordingly. Contribute towards initiating change to continually improve all aspects of service delivery.

Sales – Reporting and Planning

Provide weekly sales activities as per tactical plan to the KAM that accurately captures all activity. Provide monthly input into operational and tactical strategies of the trade partners in order to grow revenues within the allocated portfolio of accounts.

Operational Efficiency

Implement measures where necessary to improve operational efficiency and reduce operational costs.

Query Resolution

Mediate resolution of escalated queries regarding the assigned portfolio of accounts. Ensure all customer queries are attended to and resolved within agreed SLA’s. Manage the escalation process from regional teams across various business units (Tech Ops, Customer Ops, Fin Ops). Ensure all escalated queries from regional managers are attended to and resolved.

Processes

Implement and monitor internal processes and procedures to assist in improving operational efficiency between regional managers and various business units. Ensure that internal processes and procedures are adhered to by regions.

Financial Reporting

Accurately manage expenses in accordance with budgetary requirements.

Internal Relationships

Work closely with the various internal departments and business units to ensure the accurate

execution of the sales plan.

Customer Service

To offer excellent customer service to all internal and external customers.

To display a customer orientation.

To embody the “customer is king” philosophy.

Collaboration

Collaboration

The ability to work in conjunction with other internal and external parties towards the achievement of a common goal.

 

 

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