Technical Supoport Analyst/PM – Salary Market Related

Operations Manager – Housing included + Benefits: medical aid; 13th cheque + Car and Cell Allowance
June 12, 2013
HR Clerk – Salary R8 000 to R10 000
June 18, 2013

GL/T.S.A.P.M

Technical Support Analyst with 7 years IT and 3 years Project Management experience is required for a large company in JHB North.

 

Duties:

  • Provide 1st Level Desktop and application support to key business functions including: Equities, Corporate Finance, Private Banking and Logistics.
  • A key focus area for the role is to provide support for the Equity Trading Desk.
  • The role also provides IT Infrastructure services to the South African office.
  • Networking and project management are daily requirements of this role.
  • Understand and respond appropriately to the needs of clients who are encountering systems difficulties related to software or hardware/ infrastructure maintaining transparency with timely & accurate feedback.
  • Proactively manage user expectations on the progress of their problem, including confirmation of user satisfaction upon completion and escalate issues as appropriate to IT Management in a timely manner.
  • Provide a high quality of service for all requests ensuring that service levels are met ahead of expectation, where possible
  • Seek feedback from users concerning all aspects of IT service provision, ensuring information is shared with the rest of the IT team.
  • Develop expertise in critical local applications in use by staff, in order to improve problem diagnosis and resolution. 
  • Proactively seek to improve the effectiveness and value-add from IT.

 

Requirements:

  • A+, N+ and MCSE Essential.
  • Networking certification preferable.
  • 7+ years IT experience – preferably in the financial industry.
  • 3+ years Project management experience preferred.
  • Equities/Futures/Derivatives Trading Systems experience and advantage.
  • Experience of supporting market data systems and information products (Reuters, Bloomberg, Inet Bridge, etc). an advantage
  • Shift work (6.30am to 4.30 pm and 8am to 6pm) and occasional weekend work required.

 

 

 

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