Technical Support Consultant – Salary R8000

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JA/TSC

Technical Support Consultant with relevant experience is required for a large telecoms company based in Nelspruit.

 

Requirements:

  • Matric Certificate
  • Basic Microsoft Word/Excel
  • Basic understanding of Networking
  • Technically Orientated

 

Duties:

Operational Efficiency (Installations)

Installations:

  • Spectra Terminals – online and batch terminals
  • Touch screens – online and batch touch screen
  • Gateways – installing software on a central server – ensuring all the tills have access to Gateway
  • Rica
  • Mag Encoders
  • Vending

 Operational Efficiency (Training)

  • Training given to all clients on installations made.
  • Different sets of training manuals for the different terminals need to be given to the merchants (online and batch terminals)
  • Give training on the software and hardware of the terminals. Provide further assistance in effectively using the machine and let them practice on their own
  • Ensure Cashiers – basic training; supervisors – more detailed training is needed.
  • Ensure Supervisor training – banking details need to be accurate and the supervisors need to know how to make payment when necessary.
  • Ensure that there are shortcuts on the customer’s computers for easier access to the system.

Operational Efficiency (Repairs)

  • Repairing all the terminals that were installed when necessary
  • Telephonic consultation – troubleshoot over the phone first before going in to see the client
  • All calls are logged onto Ulysses – from there identify which merchants need assistance quicker (depending on the client grade/tier)
  • Identify, resolve and explain the problems
  • to the supervisor as well as the reason
  • why they occurred – give advice on how
  • to prevent reoccurrence of the problem
  • Software maintenance and repairs
  • Replacements to be made when necessary
  • Replacing the antennae/modems/machines

 

 

 

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